Frequently Asked Questions

Absolutely! Yes, we are verified and trusted. We accept credit cards, PayPal, etc. Also, we have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle-free, we want to ensure your purchase is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email [email protected]. All you need to do is send us an email with the subject line "CANCEL".
  • Average transit times to the United States: 10 - 25 Business days
  • Average transit times to International: 15 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected]. If the address is wrong, we can correct this within 24 hours.
Please allow 3 - 5 business days of processing and production time for your order to ship out.
We do ship every item with extra padding. Despite this, our customers report that around 1 in 500 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
    - Your order number.
    - A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
For customers who chose to buy with JDGOSHOP Shipping, your order will be insured 100%.We will ship your product promptly and we will make sure that it arrives at your doorstep. This means that in the event that your product has been misplaced, we will be liable and make sure that you get a new one for free.
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.When you receive your tracking number, if you need help tracking your order you can go here.