Frequently Asked Questions
ARE YOU TRUSTED? HOW DO I KNOW IF MY PRIVATE INFORMATION IS SECURE WITH YOU?adminAbsolutely! Yes, we are verified and trusted. We accept credit cards, PayPal, etc. Also, we have a GUARANTEED safe check out. Our customer service makes refunds and other inquiries simple and hassle-free, we want to ensure your purchase is amazing. When shopping with us all your information is secure. We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time-only upon purchasing of your product. Then your credit card information will be purged. In fact, we only see the last 4 digits of your credit card.
CAN I CANCEL MY ORDER?adminYou are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email [email protected]. All you need to do is send us an email with the subject line "CANCEL".
HOW LONG IS THE SHIPPING TIME?admin
- Average transit times to the United States: 10 - 25 Business days
- Average transit times to International: 15 - 45 Business days
I HAVE ENTERED AN INCORRECT ADDRESS!adminIf you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at [email protected]. If the address is wrong, we can correct this within 24 hours.
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?adminPlease allow 3 - 5 business days of processing and production time for your order to ship out.
MY ITEM ARRIVED DAMAGEDadminWe do ship every item with extra padding. Despite this, our customers report that around 1 in 500 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.